Appointment times are reserved solely for the scheduled client. Unanticipated events do happen (work, sickness, vacation, etc.) and to be fair to all clients and service providers, the following cancellation policy is implemented: • Appointments must be canceled or rescheduled more than 24 hours before the scheduled appointment time. • Appointments canceled or rescheduled 24 hours or less of the scheduled appointment will result in a fee of 75% of the appointment’s regular price. • No-shows will result in a fee of 75% of appointments regular price. * If your service provider cancels/reschedules late (24 hours or less of scheduled appointment time), you will receive 20% off your next scheduled appointment (can not be combined with any other offers).

Travel is included in the massage price for up to 15 miles outside of Lansing, MI. Any additional mileage after 15 miles is $1/mile

Sexual misconduct of any form will not be tolerated. Should any sexual misconduct occur, the client will be informed, the session will be terminated, and the client will be dismissed from care and barred from scheduling future sessions. In case of termination, the full session fee is still due.

It is recommended to use your gift card or e-gift card within a year of purchase for the best value, as service prices may increase. • All gift cards and e-gift cards must be presented at the time of service to use as a form of payment. • Gift cards and e-gift cards are not redeemable for cash. • All gift cards and e-gift cards are non-refundable. • Lost or stolen gift cards and e-gift cards cannot be accepted, verified, or replaced. • Gift cards can be reloaded. • Gift cards are not eligible for use with specials. • Donated gift cards and gift cards received from a giveaway expire 1 year from the day of donation or giveaway. • To check the balance of a gift card or e-gift card, please contact Curative Massage.

• For in-studio appointments, please arrive 5 minutes prior to scheduled appointment time. • For mobile appointments, service provider will arrive 10-15 minutes prior to scheduled appointment time to set up. • If client has arrived late to appointment and appointment starts late, client will receive the remainder of the appointment time. • If service provider arrives late/starts late, client will receive full appointment time. • Appointments are considered a no-show with no arrival after 15 minutes of appointment start time.