Appointment times are reserved solely for the scheduled client. Unanticipated events do happen, and to be fair to all clients and therapists, the following cancellation policy is implemented:

• Appointments must be canceled or rescheduled more than 48 hours before the scheduled appointment time.

• Appointments canceled or rescheduled within 48 hours or less of the scheduled appointment will result in a fee of 50% of the appointment’s regular price.

• Appointments canceled or rescheduled within 24 hours or less of the scheduled appointment and no-shows will result in a fee of 75% of the appointment’s regular price.

• *If your therapist cancels late, you will receive 20% off your next scheduled appointment.

Travel is included in the massage price for up to 15 miles outside of Lansing, MI. Any additional mileage after 15 miles is $0.50/mile, up to an additional 15 miles.

Sexual misconduct of any form will not be tolerated. Should any sexual misconduct occur, the client will be informed, the session will be terminated, and the client will be dismissed from care and barred from scheduling future sessions. In case of termination, the full session fee is still due.

It is recommended to use your gift card or e-gift card within a year of purchase for the best value, as service prices may increase.

• All gift cards and e-gift cards must be presented at the time of service to use as a form of payment.

• Gift cards and e-gift cards are not redeemable for cash.

• All gift cards and e-gift cards are non-refundable.

• Lost or stolen gift cards and e-gift cards cannot be accepted, verified, or replaced.

• Gift cards can be reloaded.

• Gift cards are not eligible for use with specials.

• Donated gift cards and gift cards received from a giveaway expire 1 year from the day of donation or giveaway.

• To check the balance of a gift card or e-gift card, please contact Curative Massage.