I understand that unanticipated events do happen. In my desire to be fair to all clients and myself the following cancellation policy is honored:
A minimum 24 notice is required for a no fee cancellation or reschedule.
Anything less than 24 hours notice will result in a fee of $40.
Any cancellation or reschedule made 8 hours or less of appointment time will result in 100% of the service fee.
There is a $20 travel fee for travel within 15 miles of East Lansing, MI. There is a $20 travel fee for travel within 15 miles of Saginaw, MI. Consecutive massages at the same location only have one travel fee. There is an additional $5 fee during our snowy months. Any additional mileage after 15 miles is $0.50/mile.
Failure to show at scheduled appointment time will result in a no show fee of 100% of the service and travel fee.
Sexual misconduct of any form will not be tolerated. Should any sexual misconduct occur the client will be informed and the session will be terminated and the client will be dismissed from care and will no longer be able to schedule future sessions. In case of termination the full session fee is still due.
All personal information that is collected is used to provide you with the highest quality service as possible. Your information is not shared outside of the Curative Massage and third party companies (booking site, wix, intake form and any other company used to run Curative Massage) unless you request and give consent to share. Your email and phone number will be used for appointment reminders. You may request to see your information at any time.